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Before you contact Mozilla
Mozilla: Internet software including the Firefox web browser. For a purchase question, find the seller and order reference before contacting the product maker.
- For a purchase question, find the seller and order reference before contacting the product maker.
- Identify the product, version or subscription tier and the device on which the issue occurs.
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Sources & updates
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Page text updated Oct 9, 2026. Individual contact source dates are shown above.
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